Cancellation policy & cancellation form
We provide 30 days return policy for your item. You must contact customer service before returning your item. You have the right to inspect and carefully test the products you have purchased to ensure they are in good working order. Please contact our customer support team as soon as possible at firstname.lastname@example.org with the following information
- Order number (visible in the order confirmation)
- Your change or cancellation request
Please note that we do not cover the cost of return shipping. We recommend that you use regular mail. Take a photo of the package along with the receipt and email it to us along with the order number. Any refund will be sent to the original buyer's payment method. We will refund the amount as soon as possible, but since we use third parties to process the transactions, please allow up to 30 days for the money to be transferred and received.
Consumers have a right of withdrawal according to the following, where consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. Cancellation policy
Right of withdrawal
You have the right to revoke this contract within 30 days without giving any reason.
The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must send us
To exercise your right of withdrawal, you must informus (Northbaze Distribution AB, Gamla Almedalsvägen 1, SE-412 63 Gothenburg
Sweden e-mail: email@example.com) of your decision to withdraw from this contractby means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached model withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
B. Cancellation form
If you want to revoke the contract, please fill out this form and send it back.
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of consumer(s)
Signature of consumer(s) (only in case of paper communication)
(*) Delete where inapplicable